Return & Exchange Policy

Niuniu Return & Exchange Policy

We strive to ensure you’re fully satisfied with your purchase. If you need to return or exchange an item, here’s all the key information to guide you:

1. Request Timeframe

You must submit a return or exchange request within 30 days of the item’s delivery date. Requests made after this period will not be accepted.

2. Eligibility Requirements

To qualify for a return or exchange, items must meet the following conditions:


  • Unworn, unwashed, and undamaged (no stains, tears, scratches, or unauthorized alterations).
  • All original tags, labels, and included accessories (e.g., user manuals, charging cables for electronic items) remain intact and unused.
  • Packaged in the original packaging (such as product boxes, dust bags, or protective sleeves) to prevent damage during transit.


Important Note: Always contact us first to obtain the correct return address. Using an incorrect address may result in delays to your request or rejection of the returned item.

3. Return & Exchange Process

Step 1: Request the Return Address

Email us at Niuniu6781@outlook.com with the subject line “Return/Exchange Address Request,” and include your order number in the email body. We will respond with the designated return address within 1–2 business days.

Step 2: Ship the Item

Package the item according to our instructions (ensure it’s well-protected to avoid transit damage). You are responsible for covering the cost of return shipping; we do not provide prepaid return labels.

Step 3: Finalize the Request

  • Refunds: Once we receive and inspect the returned item (to confirm it meets eligibility requirements), we will process your refund to the original payment method within 3–5 business days. Please note: Banks may take an additional 3–7 business days to reflect the refund in your account.
  • Exchanges: After inspecting the returned item and confirming eligibility, we will ship your replacement item within 3 business days. Shipping for the replacement item will be covered by us.

4. Order Cancellation

  • Unshipped Orders: You may cancel an order that has not yet been shipped by emailing us at Niuniu6781@outlook.com with your order number and “Order Cancellation” in the subject line. Act quickly—orders are processed hourly, and we cannot guarantee cancellation once processing has begun.
  • Shipped Orders: Once an order has been shipped, cancellation is no longer possible. You will need to follow the return process outlined above once you receive the item.

5. Contact Us

For questions, clarifications, or help with your return/exchange request, email us at Niuniu6781@outlook.com. We aim to respond to all inquiries within 2 business days.